Question 1

How fast can I get live?

Accepted Answer

Most LOs are live within 24 hours. Domain DNS is usually the longest step.

Question 2

Do I need a designer?

Accepted Answer

No. Every template is launch-ready. The drag-and-drop builder lets you edit copy and images.

Question 3

Can I migrate from another platform?

Accepted Answer

Yes. On the Dominate plan we migrate your existing site for free.

Question 4

Is there a free trial?

Accepted Answer

Yes — 14 days, no credit card. Full access to whichever plan you select.

Question 5

Are there contracts?

Accepted Answer

No long-term contracts. Monthly cancels anytime. Annual saves 15% and waives setup.

Question 6

What does setup include?

Accepted Answer

Domain connection, SSL, template, branding, calculator embed, CRM provisioning.

Question 7

Can I use my existing domain?

Accepted Answer

Yes. Add two DNS records and we handle the rest, including SSL.

Question 8

Is the site mobile-optimized?

Accepted Answer

Every template is mobile-first. We test on iPhone and Android before shipping a template.

Question 9

Can I add custom code?

Accepted Answer

Yes — head/body code injection is available on Growth and above.

Question 10

Which calculators are included?

Accepted Answer

Purchase and refi on every plan. Reverse and HELOC on Growth and above.

Question 11

How accurate is the math?

Accepted Answer

Lender-grade. We track FHA limits, PMI rules, and current prime rate.

Question 12

Does it capture leads automatically?

Accepted Answer

Yes. Every calculation can prompt a lead form. Inputs are saved to the lead record.

Question 13

Is SSL included?

Accepted Answer

Always free, auto-renewing.

Question 14

Where is the site hosted?

Accepted Answer

Cloudflare's edge network. Fast everywhere, globally.

Question 15

Can I use email on my domain?

Accepted Answer

Yes. Your email provider isn't affected by us hosting the site.

Question 16

Which CRM powers MLOStack?

Accepted Answer

GoHighLevel, white-labeled into your dashboard. Native iOS + Android apps.

Question 17

Do I own my leads?

Accepted Answer

Yes. Export anytime, delete anytime. You're the data controller.

Question 18

Can leads sync to my LOS?

Accepted Answer

Yes via Zapier today. Native integrations on the roadmap (Encompass, BytePro).

Question 19

Is the site NMLS-compliant?

Accepted Answer

Disclaimers and NMLS ID render automatically. You're still responsible for the content you publish.

Question 20

What about TCPA?

Accepted Answer

Every form includes consent text and logs IP + timestamp as proof.

Question 21

Equal Housing logo?

Accepted Answer

Auto-rendered in your footer.

Question 22

Do you support HECM?

Accepted Answer

Yes. Dedicated estimator, lead forms, page template, content blocks.

Question 23

Is the FHA limit updated automatically?

Accepted Answer

Yes — pushed in early January each year.

Question 24

Non-borrowing spouse handling?

Accepted Answer

Captured in the estimator and lead form.

Question 25

Can I lock LO branding?

Accepted Answer

Yes. Logos, colors, disclaimers, and footer can be branch-locked.

Question 26

Do you support SSO?

Accepted Answer

SAML/Okta/Azure AD on Enterprise.

Question 27

Pricing for 100+ LOs?

Accepted Answer

Contact sales — we'll build a custom proposal.

Question 28

How do I cancel?

Accepted Answer

Self-serve from your dashboard. Monthly ends at next cycle. Annual stops renewing.

Question 29

Do I get a refund?

Accepted Answer

Setup fees are non-refundable. Plan fees aren't prorated except where required by law.

Question 30

What happens to my data if I cancel?

Accepted Answer

Held for 30 days for export. Deleted after that.

Questions, answered.

Getting started

Pricing & plans

Website builder

SmartCalculator

Domain & hosting

CRM & leads

Compliance & NMLS

Reverse mortgage

Branch & enterprise

Billing & cancellation

Still have questions?